Operated by 5 Care Services Ltd

5 Care Services Limited

GoodRated 28/04/2023Home care · Walsall

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note28 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note28 Apr 2023
Supporting people to express their views and be involved in making decisions about their care

Note28 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note28 Apr 2023
Staff support: induction, training, skills and experience
Note28 Apr 2023
Supporting people to live healthier lives and working with other agencies
Note28 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Aug 2023
Complaints system overseen by operations manager with analysis for learning after resolution
Note9 Aug 2023
Staff drop-in sessions introduced to improve wellbeing and offer informal support
Note9 Aug 2023
Partnership working improved with health and social care professionals, including district nurses and GPs
Note9 Aug 2023
Personalised care plans reviewed with detailed individual preferences, communication needs and dietary requirements
Note9 Aug 2023
Registered manager open and transparent about previous failings, sharing learning with staff, people and relatives
Note9 Aug 2023

Note28 Apr 2023
End of life care and support
Note28 Apr 2023
Improving care quality in response to complaints or concerns
Note28 Apr 2023
Meeting people's communication needs
Note28 Apr 2023
Planning personalised care to ensure people have choice and control

Note28 Apr 2023
Preventing and controlling infection
Note28 Apr 2023
Using medicines safely
Note28 Apr 2023
Learning lessons when things go wrong
Note28 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note28 Apr 2023
Staffing and recruitment
Note28 Apr 2023
Assessing risk, safety monitoring and management

Note28 Apr 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note28 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Apr 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info