5 Care Services Limited

Walsall, WS2 · Established 04/0 · Operated by 5 Care Services Ltd

A CQC-regulated home-care provider serving Walsall, registered since 04/0. Rated Good at its most recent CQC inspection (28/04/2023).

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What the CQC found

The five questions inspectors ask, and how 5 Care Services Limited scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Complaints system overseen by operations manager with analysis for learning after resolution”
CQC inspection report, Aug 2023

“Staff drop-in sessions introduced to improve wellbeing and offer informal support”
CQC inspection report, Aug 2023

“Partnership working improved with health and social care professionals, including district nurses and GPs”
CQC inspection report, Aug 2023

Inspection history

The trajectory matters as much as the latest rating.

Aug 2023
Good
5 Care Services Limited improved from Inadequate to Good across all inspected key questions (Safe, Effective, Responsive, Well-led), having addressed all previous regulatory breaches relating to risk management, care planning, and governance. The service is no…
Apr 2023
Inadequate
5 Care Services Limited received an overall Inadequate rating following a January 2023 inspection, with breaches of Regulations 9, 12 and 17 identified relating to unsafe risk management, absent care planning, persistent late calls, poor medicines oversight an…
Oct 2022
Requires improvement
5 Care Services Limited was rated Requires Improvement overall at its July 2019 inspection, down from Good in 2016, primarily due to gaps in risk assessments, missing allergy information on medication records, and insufficient travel time allocated between car…
Jan 2020
Good
5 Care Services Limited was rated Good across all five key questions at its June 2016 inspection, demonstrating safe, person-centred care delivered by well-trained and consistent staff. Minor gaps were identified in risk assessment recording, specific conditio…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What 5 Care Services Limited does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at WS2 8HB in Walsall. Service area not formally published; we recommend asking the agency directly when requesting a quote.

WS2

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