Note29 Jan 2020
Provider had an adverse weather policy with four-wheel drive vehicles to ensure rural service continuity.
Note29 Jan 2020
Robust quality audit processes including care record reviews and monitoring of staff conduct.
Note29 Jan 2020
Staff supervision, appraisals and team meetings were held routinely, supporting staff development and communication.
Note29 Jan 2020
Strong complaints and feedback culture; the registered manager regularly contacted people proactively to seek feedback.
Note29 Jan 2020
People were involved in care planning; records were personalised, regularly reviewed, and included likes, dislikes and goals.
Note29 Jan 2020
Medication administration records were appropriately completed and staff had undertaken relevant training.
Note29 Jan 2020
Sufficient staffing levels with consistent carers; people confirmed staff arrived on time and stayed for the full allotted period.
Note29 Jan 2020
Staff had completed safeguarding training and knew how to identify and report concerns; a visiting social care professional noted they are 'very quick to get in contact if they don't feel something is…
moderateconsent_capacity29 Jan 2020
staff were not always aware of their roles and responsibilities in relation to the Mental Capacity Act 2005, and care records did not contain information around whether people had the mental capacity
Note21 Jun 2019
Staff supported to complete nationally recognised qualifications in Health and Social Care.
Note21 Jun 2019
No complaints received; people felt confident approaching the registered manager with any concerns.
Note21 Jun 2019
Registered manager was an ambassador for 'Living Well, Dying Well', promoting dignified end of life care.
Note21 Jun 2019
Effective quality monitoring processes identified and acted upon areas for improvement; lessons learnt from incidents were shared with staff.
Note21 Jun 2019
Personalised care plans outlined preferred daily routines and people were involved in developing and reviewing their care.
Note21 Jun 2019
Safe recruitment processes in place; staff received training in safeguarding, medicines administration, infection control, MCA, and food hygiene.
Note21 Jun 2019
35 compliments received in 11 months reflecting high quality of care and strong relationships between staff and people using the service.
Note21 Jun 2019
Staff went above and beyond to protect people from social isolation, including taking people out for meals and delivering bottled water to vulnerable community members during emergencies.