Note16 Aug 2023
Infection prevention and control practices were robust and up to date
Note16 Aug 2023
Staffing levels were sufficient and staff were deployed effectively to meet people's needs
Note16 Aug 2023
People and relatives consistently praised the service, reporting transformative outcomes
Note16 Aug 2023
Staff trained in safeguarding, restraint, epilepsy care and specialist autism support
Note16 Aug 2023
Effective partnership working with social workers, OTs, SALTs, GPs and dieticians
Note16 Aug 2023
Strong positive culture created by registered manager with high staff retention
Note16 Aug 2023
Staff knew people well and responded to their individual needs, promoting independence and meaningful lives
minorcare_planning16 Aug 2023
in one care plan it stated 'needs Include help in eating meals' but not how this was to be achieved. Also, some wording in care plans, such as can become aggressive, lacked detail
moderateconsent_capacity16 Aug 2023
Where people had restrictions on their liberty there was no best interest decision records to guide staff on how to manage risk in the least restrictive way.
moderategovernance16 Aug 2023
not all quality audit and monitoring processes were effective in identifying and enabling improvements. For example, not documenting best interests decisions, not always providing enough detail in car…
moderatemedication_management16 Aug 2023
not all people's medicines administration records (MARs) were complete or accurate. Where people were supported with medicines that were over the counter, staff had not followed the provider's policy
moderaterecord_keeping16 Aug 2023
records were not always detailed about how risks were managed. For example, information was missing from repositioning guidance, medicines administration records (MARs)