Nightingales Community Care Limited

GoodRated 10 Jul 2023Home care · Stockton-on-tees

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note7 Oct 2023
Regular quality audits, spot checks and stakeholder consultations in place to monitor and improve service delivery.
Note7 Oct 2023
Staff felt listened to and valued, with suggestions acted upon and feedback provided.
Note7 Oct 2023
Provider worked in partnership with GPs, occupational therapists, district nurses, consultants and local authority.
Note7 Oct 2023
Manager and staff understood and acted on duty of candour; statutory notifications submitted in a timely way.
Note7 Oct 2023
Staff understood whistleblowing procedures and felt confident to raise concerns.
Note7 Oct 2023
Effective incident review systems to check appropriate action and identify learning.
Note7 Oct 2023
Medicines were safely administered by trained and competent staff with regular audits and checks in place.
Note7 Oct 2023
People and relatives described staff as 'efficient', 'caring' and 'friendly', with one stating 'I couldn't manage without them. They are gentle, caring and compassionate.'