Operated by David Adeolu Adekola

Wurel House

GoodRated 26/03/2025Home care · Sittingbourne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2024
Ensuring people are well treated and supported; respecting equality and diversity
Note12 Dec 2024
Respecting and promoting people's privacy, dignity and independence
Note12 Dec 2024
Supporting people to express their views and be involved in making decisions about their care

Note12 Dec 2024
Supporting people to live healthier lives, access healthcare services and support
Note12 Dec 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2024
Assessing people's needs and choices; delivering care in line with standards
Note12 Dec 2024
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2024
Staff support: induction, training, skills and experience

Note12 Dec 2024
Provider engaged with external audit, Skills for Care, Home Care Association and CQC webinars to keep practice current.
Note12 Dec 2024
Complaints handling was improved; the provider was no longer in breach of Regulation 16.
Note12 Dec 2024
People and relatives gave positive feedback about staff being caring, patient, calm and friendly.
Note12 Dec 2024
Staff supported people to access healthcare services effectively and maintained hospital/care passports.
Note12 Dec 2024
Infection prevention and control practices were improved, with PPE used appropriately during personal care.
Note

Note12 Dec 2024
Preventing and controlling infection
Note12 Dec 2024
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2024
Staffing and recruitment
Note12 Dec 2024
Using medicines safely
Note12 Dec 2024
Assessing risk, safety monitoring and management

Note12 Dec 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Dec 2024
Working in partnership with others
Note12 Dec 2024
How the provider understands and acts on the duty of candour
Note12 Dec 2024
Continuous learning and improving care; quality performance, risks and regulatory requirements
Note31 Mar 2023
Continuous learning and improving care; Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements