Operated by J.C.Michael Groups Ltd

J.C.Michael Groups Ltd Wandsworth

GoodRated 22/03/2023Home care · London

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Other

Note22 Mar 2023
Appropriate DBS and pre-employment checks completed for all staff before starting work.
Note22 Mar 2023
People were encouraged to make day-to-day decisions about their care and staff respected their wishes.
Note22 Mar 2023
Effective partnership working with health and social care organisations including Local Authorities and GPs.
Note22 Mar 2023
Good management structure with shared responsibilities and strong staff support from the management team.
Note22 Mar 2023
Robust infection prevention and control practices, with staff having adequate PPE supply.
Note22 Mar 2023
Good staff retention ensured continuity of care provision.
Note22 Mar 2023
People and relatives reported feeling safe and that staff understood their care and support needs well.
Note22 Mar 2023
Safe medicines management practices were followed, with MAR records showing people received medicines as prescribed and regular audits conducted.
minorother22 Mar 2023
candidates were not appropriately evaluated during the interview process which the provider told us would be addressed immediately
minorrecord_keeping22 Mar 2023
regular checks were completed by the registered manager... but there wasn't a record made to evidence this which meant it was difficult to track any actions
moderategovernance22 Mar 2023
Audits carried out by the registered manager were not always recorded. CQC records were not always up to date because the provider had not notified us
moderatestaff_competency22 Mar 2023
not all staff knew what the Mental Capacity Act (2005) stood for... some staff did not know what whistleblowing was about
moderatemissed_or_late_visits22 Mar 2023
They are due at 9 am and arrive at 10.30 am... My evening call is supposed to be 7 pm and the arrive at 5.30 pm.

safe

Note22 Mar 2023
Preventing and controlling infection
Note22 Mar 2023
Using medicines safely
Note22 Mar 2023
Assessing risk, safety monitoring and management
Note22 Mar 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note22 Mar 2023
Staffing and recruitment

well_led

Note22 Mar 2023
Working in partnership with others; Duty of Candour
Note22 Mar 2023
Continuous learning and improving care
Note22 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Mar 2023
Planning and promoting person-centred, high-quality care; Engaging and involving people using the service

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info