Say Care Limited

GoodRated 12 Jul 2021Home care · Freshwater

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note3 Apr 2022
Lessons learned shared with staff to reduce risk of similar incidents
Note3 Apr 2022
Effective partnership working with local authority and health and social care professionals
Note3 Apr 2022
Robust quality assurance procedures including audits, spot checks and annual questionnaires
Note3 Apr 2022
Open, transparent management culture with hands-on registered manager and nominated individual
Note3 Apr 2022
Staff trained in safeguarding and confident to raise concerns, with robust investigation processes
Note3 Apr 2022
Detailed and regularly reviewed risk assessments covering moving and handling, skin integrity and specific health needs
Note3 Apr 2022
Robust infection prevention and control including PPE use and COVID-19 testing in line with government guidance
Note3 Apr 2022
Safe medicines management with clear records, staff training and regular audits
Note3 Apr 2022
Sufficient numbers of consistent staff with reliable, on-time care calls
Note3 Apr 2022
Thorough recruitment and induction process with all required pre-employment checks including DBS, references and employment gap investigation

Note3 Apr 2022
Working in partnership with others
Note3 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Apr 2022
Duty of candour
Note3 Apr 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info