Operated by Greenwich Care Limited

Home Instead, Greenwich & Bexley

OutstandingRated 18/05/2019Home care · Welling

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note21 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note21 Jun 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jun 2019
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note21 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note21 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jun 2019
Staff support: induction, training, skills and experience
Note21 Jun 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
No complaints received since registration; clear complaints policy communicated to staff at induction
Note30 Oct 2021
Quality assurance questionnaires sent to people, relatives and staff to gather feedback and drive improvement
Note30 Oct 2021
Service matched staff to people based on skills, interests and compatibility, supporting relationship continuity
Note30 Oct 2021
Staff demonstrated good knowledge of MCA, DoLS, safeguarding and whistleblowing procedures
Note30 Oct 2021
Minimum one-hour visit policy ensured staff could deliver unhurried, person-centred care
Note30 Oct 2021

Note21 Jun 2019
Improving care quality in response to complaints or concerns
Note21 Jun 2019
End of life care and support
Note21 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note21 Jun 2019
Continuous learning and improving care
Note21 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note21 Jun 2019
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics; working in partnership with others
Note21 Jun 2019
Planning and promoting person-centred, high-quality care and support with openness; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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