Mooncare Limited (Domiciliary Agency)

London, E14 · Established 03/0 · Operated by Mooncare Limited

A CQC-regulated home-care provider serving London, registered since 03/0. Rated Good at its most recent CQC inspection (May 2020).

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What the CQC found

The five questions inspectors ask, and how Mooncare scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Registered manager described as approachable, empathetic and effective, with plans for independent supervision and leadership development”
CQC inspection report, Oct 2021

“Quality assurance systems in place including audits of daily records, spot checks and annual satisfaction surveys”
CQC inspection report, Oct 2021

“Complaints process improved with new written and pictorial guidance produced in accessible formats”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Requires improvement
Mooncare Limited was rated Requires Improvement overall following its April/May 2018 inspection, with three regulatory breaches identified covering risk assessment (Reg 12), consent documentation (Reg 11), and governance (Reg 17). Caring was rated Good, reflec…
Oct 2021
Good
Mooncare Limited received a Good rating across all five key questions at its January 2016 inspection, having successfully addressed two prior regulatory breaches relating to recruitment and record keeping. The service demonstrated sustained improvements in car…
Oct 2021
Good
Mooncare Limited improved from its previous 'Requires Improvement' rating to an overall 'Good' at this July 2019 inspection, with strong performance across safe, caring, responsive and well-led domains. The single area of concern was the 'Effective' domain, wh…
Jan 2021
Requires improvement
Mooncare Limited was rated Requires Improvement overall following a January 2015 inspection, with two regulatory breaches identified: unsafe recruitment practices (only one unverified reference per staff member) and inaccurate record-keeping including conflict…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Mooncare does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at E14 8LH in London. Service area not formally published; we recommend asking the agency directly when requesting a quote.

E14

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