Operated by Mooncare Limited

Mooncare Limited (Domiciliary Agency)

GoodRated 2 May 2020Home care · London

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Cultural and religious needs
Note30 Oct 2021
Kindness, compassion and dignity

effective

Note30 Oct 2021
Meeting nutritional needs
Note30 Oct 2021
Staff training
Note30 Oct 2021
Staff supervision and support
Note30 Oct 2021
Mental Capacity Act and consent

Other

Note30 Oct 2021
Registered manager described as approachable, empathetic and effective, with plans for independent supervision and leadership development
Note30 Oct 2021
Quality assurance systems in place including audits of daily records, spot checks and annual satisfaction surveys
Note30 Oct 2021
Complaints process improved with new written and pictorial guidance produced in accessible formats
Note30 Oct 2021
Provider employed multilingual staff (Bengali, Hindi) enabling cultural matching with people using the service
Note30 Oct 2021
Care plans extensively revised to reflect person-centred support, individual preferences, cultural and religious needs
Note

responsive

Note30 Oct 2021
Activities and community engagement
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Infection control
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Safe recruitment practices
Note30 Oct 2021
Staffing consistency and reliability
Note30 Oct 2021
Safeguarding people from abuse

well_led

Note30 Oct 2021
Learning and continuous improvement
Note30 Oct 2021
Leadership and management
Note30 Oct 2021
Quality assurance and governance systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: E14 8LH
Registered manager: Not on record
Local authority: Tower Hamlets
Region: London
City: London
Last CQC check: 05/Feb/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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