KT's Care Angels Ltd

GoodRated 21/07/2022Home care · The Hyde, Kinsbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note30 Jul 2022
Working in partnership with social workers, mental health team and district nurses
Note30 Jul 2022
Good infection prevention and control practices including PPE use
Note30 Jul 2022
Strong, approachable leadership from the registered manager
Note30 Jul 2022
Effective audits monitoring quality of service
Note30 Jul 2022
Person-centred care planning involving people and relatives
Note30 Jul 2022
Safe medication administration with training and competency checks
Note30 Jul 2022
Sufficient staffing levels with no missed calls reported
Note30 Jul 2022
People felt safe with staff and risks were assessed and managed

Note30 Jul 2022
Improving care quality in response to complaints or concerns
Note30 Jul 2022
Meeting people's communication needs
Note30 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Jul 2022
Learning lessons when things go wrong
Note30 Jul 2022
Preventing and controlling infection
Note30 Jul 2022
Assessing risk, safety monitoring and management
Note30 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Jul 2022
Using medicines safely
Note30 Jul 2022
Staffing and recruitment

Note30 Jul 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note30 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info