Creative Care Limited

GoodRated 22/03/2023Home care · Leicester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

10 findings

Note22 Mar 2023
Provider had a clear vision and was open and transparent throughout the inspection process.
Note22 Mar 2023
Staff felt supported and received regular meetings, supervisions and training.
Note22 Mar 2023
Risk assessments and care plans in place; re-positioning charts completed in line with care plans.
Note22 Mar 2023
Medicines were managed safely with completed and signed MAR records on the electronic system.
Note22 Mar 2023
Staff understood safeguarding and completed body maps for injuries; people felt safe with staff.
Note22 Mar 2023
Sufficient staff were deployed; call logs confirmed correct staffing levels and punctual attendance.
Note22 Mar 2023
Safe recruitment processes including thorough DBS checks were consistently followed.
minorrecord_keeping22 Mar 2023
The provider had learnt lessons about keeping accurate records when people or their relatives changed planned call visit times.
moderatecommunication_with_families22 Mar 2023
People and their relatives told us they regularly had difficulty with making contact with the management team. The phone was often not answered, calls were not always returned and electronic mail unde…
moderategovernance22 Mar 2023
audits were not completed to identify patterns and trends to drive improvement.