Note6 Oct 2023
Professionals reported positive relationships and good communication with the service
Note6 Oct 2023
Staff described the registered manager as brilliant, supportive, accessible and approachable
Note6 Oct 2023
Safe recruitment procedures were in place with all necessary evidence in staff files
Note6 Oct 2023
All staff had completed medicines management training and signed MARs appropriately
Note6 Oct 2023
Individual risk assessments were in place and care plans were informative and written from the person's perspective
Note6 Oct 2023
Safeguarding concerns were dealt with appropriately and referred to local authority safeguarding teams
minorsupervision_appraisal6 Oct 2023
Not all staff had completed an appraisal within the last year however supervisions had taken place.
minormedication_management6 Oct 2023
One MAR did not include information such as specific instructions for giving a medicine, any known drug allergies and the name of the person's GP practice.
moderateincident_learning6 Oct 2023
There was no evidence the service analysed themes and trends in the accident and incident reports and ensured measures were in place to reduce the likelihood of repeat events.
moderaterecord_keeping6 Oct 2023
Spot checks and medicines competencies completed to ensure staff were safe to provide care to people had not been documented.
criticalgovernance6 Oct 2023
The provider had not operated an effective system to assess, monitor and improve the quality and safety of the service provided.
Note29 Jan 2020
People supported to engage in community activities with spontaneous outings facilitated by supported living model
Note29 Jan 2020
Care plans respected religious, cultural and lifestyle diversity with people supported to attend places of worship
Note29 Jan 2020
Effective quality assurance processes including care reviews, spot checks, surveys and complaints monitoring
Note29 Jan 2020
Open and positive culture with staff feeling valued and management being approachable and transparent
Note29 Jan 2020
Strong staff induction combining e-learning and face-to-face training with shadowing of experienced staff
Note29 Jan 2020
Highly personalised care and support plans developed with individuals, including easy-read versions
Note29 Jan 2020
Medicines managed safely with all staff trained and competency-assessed before administering medicines
Note29 Jan 2020
Robust recruitment procedures including regular third-party audits of staff files, achieving 98% compliance score