Operated by Midshires Care Limited

Helping Hands Chester

GoodRated 21/01/2020Home care · Chester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Confidential information sharing
Note30 Oct 2021
Continuity of care
Note30 Oct 2021
Kindness and dignity

effective

Note30 Oct 2021
Healthcare access and nutrition
Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Care needs assessment and planning
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
Provider had implemented action plans and written to all service users with an apology.
Note30 Oct 2021
Complaints policy was clear and complaints recorded had been responded to appropriately.
Note30 Oct 2021
Risk assessments were in place and steps taken to reduce identified risks.
Note30 Oct 2021
Staff had a good understanding of infection control and had access to PPE.
Note30 Oct 2021
People's communication needs were assessed and planned for in care plans.
Note30 Oct 2021
Staff worked within the principles of the Mental Capacity Act and gained consent before delivering care.

responsive

Note30 Oct 2021
Communication needs
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care plan currency and accuracy

safe

Note30 Oct 2021
Infection control
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Missed and late calls
Note30 Oct 2021
Medicines management

well_led

Note30 Oct 2021
External partnerships and learning
Note30 Oct 2021
Duty of candour and CQC notifications
Note30 Oct 2021
Registered manager
Note30 Oct 2021
Quality assurance and governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: CH3 5AE
Registered manager: Hale, Samantha
Local authority: Cheshire West and Chester
Region: North West
City: Chester
Last CQC check: 21/Jan/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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