Operated by Nautilus Welfare Fund

Nautilus Care

GoodRated 19/06/2019Home care · Wallasey

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Dignity, respect and person-centred support

effective

Note29 Jan 2020
Consent
Note29 Jan 2020
Nutrition and meal support
Note29 Jan 2020
Staff training and supervision

Other

Note29 Jan 2020
A strategic development plan and quality assurance system were in place, with people and staff involved in service development.
Note29 Jan 2020
Complaints were investigated and acted upon appropriately, with a clear complaints procedure provided to all service users.
Note29 Jan 2020
A programme of social activities and communal facilities was available, supporting people's independence and wellbeing.
Note29 Jan 2020
Medication risk assessments and consent forms provided clear guidance, with accurate and consistent medication records maintained.
Note29 Jan 2020
Staff received regular training through a 19-module programme updated every two years, and were supported to gain NVQ qualifications.
Note29 Jan 2020
Care plans were person centred, written in the first person, and evaluated monthly or sooner when needs changed.
Note29 Jan 2020
Robust recruitment processes were in place including DBS checks, references, and identity verification for all staff.
Note29 Jan 2020
People said they felt safe and that staff were caring, polite and went the extra mile, with 100% of satisfaction survey respondents stating they were treated with dignity and respect.
moderategovernance29 Jan 2020
The standard of record keeping required improvement to ensure that management information was current and readily available.
minorsupervision_appraisal29 Jan 2020
We asked staff if they had regular support meetings with their manager, because we were not able to see up to date records of staff supervision.
moderaterecord_keeping29 Jan 2020
We looked at the audit records and found that they were not up to date so did not give us the evidence we needed to confirm that regular monitoring had taken place.

responsive

Note29 Jan 2020
Social activities and community access
Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Person-centred care planning

safe

Note29 Jan 2020
Medication management
Note29 Jan 2020
Risk assessments
Note29 Jan 2020
Staffing levels and recruitment
Note29 Jan 2020
Safeguarding

well_led

Note29 Jan 2020
Leadership and staff culture
Note29 Jan 2020
Record keeping and management information
Note29 Jan 2020
Quality assurance and audit
Note19 Jun 2019
Working in partnership with others
Note19 Jun 2019
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note19 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements