Allcare Agency Limited

GoodRated 27/11/2024Home care · Hornchurch

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Mar 2024
Ensuring consent to care and treatment in line with law and guidance
Note16 Mar 2024
Staff working with other agencies to provide consistent, effective, timely care
Note16 Mar 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Mar 2024
Staff support: induction, training, skills and experience
Note16 Mar 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Mar 2024
People and relatives spoke positively about management responsiveness and compassion
Note16 Mar 2024
New deputy manager appointed and new monitoring trackers implemented
Note16 Mar 2024
People supported in line with Mental Capacity Act; consent sought before care
Note16 Mar 2024
Infection control practices were safe with adequate PPE supplies
Note16 Mar 2024
Positive feedback from external health professionals about staff escalation and responsiveness
Note16 Mar 2024
Adequate staffing levels with positive feedback on punctuality and communication about delays

Note16 Mar 2024
Learning lessons when things go wrong
Note16 Mar 2024
Preventing and controlling infection
Note16 Mar 2024
Using medicines safely
Note16 Mar 2024
Staffing and recruitment
Note16 Mar 2024
Assessing risk, safety monitoring and management
Note16 Mar 2024
Systems and processes to safeguard people from the risk of abuse and avoidable harm

Note16 Mar 2024
Engaging and involving people using the service, the public and staff
Note16 Mar 2024
Managers and staff being clear about roles, quality performance, risks and regulatory requirements
Note16 Mar 2024
Working in partnership with others; duty of candour
Note16 Mar 2024
Promoting a positive culture; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info