Thames Homecare Service Ltd

GoodRated 6 Feb 2018Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note10 Sept 2022
Positive staff culture; staff feel supported by managers and able to raise issues
Note10 Sept 2022
Adequate PPE supply and infection control arrangements aligned with COVID-19 guidance
Note10 Sept 2022
Safe recruitment processes including DBS checks and employment history verification
Note10 Sept 2022
Regular quarterly spot checks on care staff and telephone quality questionnaires with people/relatives
Note10 Sept 2022
Real-time digital monitoring of care workers arriving and leaving people's homes
Note10 Sept 2022
Safeguarding and infection control 'champions' introduced to support staff
Note10 Sept 2022
Robust risk assessments covering moving and handling, skin integrity, and home environment
Note10 Sept 2022
Digital system introduced for managing and recording medicines support, with regular audits
Note10 Sept 2022
Enough staff deployed; people reported no missed visits and regular consistent carers
minorgovernance10 Sept 2022
the registered manager initially refused the inspector to undertake the inspection. We worked with the registered manager to resolve this situation
minorconsent_capacity10 Sept 2022
it was not always clearly recorded when the provider considered this was required. We discussed this with the managers so that could update their recording practices.

Note10 Sept 2022
Learning lessons when things go wrong
Note10 Sept 2022
Preventing and controlling infection
Note10 Sept 2022
Staffing and recruitment
Note10 Sept 2022
Systems and processes to safeguard people from the risk from abuse
Note10 Sept 2022
Using medicines safely
Note10 Sept 2022
Assessing risk, safety monitoring and management

Note10 Sept 2022
Working in partnership with others
Note10 Sept 2022
Continuous learning and improving care
Note10 Sept 2022
Engaging and involving people using the service, the public and staff
Note10 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note10 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements