Serendipity Healthcare Ltd

GoodRated 20/10/2022Home care · Chesterfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note20 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note20 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note20 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note20 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Oct 2022
Staff support: induction, training, skills and experience
Note20 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Oct 2022
Compliance with Mental Capacity Act and consent practices
Note20 Oct 2022
Effective complaints handling with concerns resolved promptly
Note20 Oct 2022
Positive, person-centred culture and staff feeling valued
Note20 Oct 2022
Strong quality assurance and auditing systems with action plans
Note20 Oct 2022
Effective working with external professionals such as occupational therapists and district nurses
Note20 Oct 2022
Regular staff supervision, induction and refresher training

Note20 Oct 2022
End of life care and support
Note20 Oct 2022
Improving care quality in response to complaints or concerns
Note20 Oct 2022
Meeting people's communication needs
Note20 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Oct 2022
Learning lessons when things go wrong
Note20 Oct 2022
Preventing and controlling infection
Note20 Oct 2022
Using medicines safely
Note20 Oct 2022
Assessing risk, safety monitoring and management
Note20 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note20 Oct 2022
Staffing and recruitment

Note20 Oct 2022
Working in partnership with others
Note20 Oct 2022
Engaging and involving people using the service, the public and staff
Note20 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note20 Oct 2022
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note20 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering