Operated by Medirite24 Limited

Medirite

Requires improvementRated 22/03/2023Home care · Wolverhampton

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

22 findings

Other

Note22 Mar 2023
Management understood duty of candour and was open and honest when things went wrong.
Note22 Mar 2023
Service worked alongside GPs, psychologists and other agencies to ensure people received support when needed.
Note22 Mar 2023
Robust safeguarding policies and staff training in place; staff understood how to recognise and report abuse.
Note22 Mar 2023
Staff felt supported by management; regular supervisions, appraisals and staff meetings in place.
Note22 Mar 2023
Staff had good knowledge of care needs and how to support people safely.
Note22 Mar 2023
Accidents and incidents recorded with appropriate actions and a culture of continuous learning when things went wrong.
Note22 Mar 2023
People received their medicines as prescribed; MAR records correctly completed with no gaps and regular audits conducted.
moderatecare_planning22 Mar 2023
Care plans and risk assessments did not always reflect the person's identified needs despite being reviewed regularly.
moderaterecord_keeping22 Mar 2023
The provider was unable to evidence that they had chased the progress of applications made under the Deprivation of Liberty Safeguards (DoLS) or medical referrals as they had not kept records
criticalstaff_competency22 Mar 2023
Staff were not recruited safely. The provider had failed to take adequate measures to ensure staff were of suitable character to work at the service.
criticalgovernance22 Mar 2023
Checks made by the provider on staff's personnel files recorded that all information had been correctly obtained. However, when we checked the files, we found that these checks failed to identify miss…

safe

Note22 Mar 2023
Preventing and controlling infection
Note22 Mar 2023
Learning lessons when things go wrong
Note22 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note22 Mar 2023
Using medicines safely
Note22 Mar 2023
Assessing risk, safety monitoring and management
Note22 Mar 2023
Staffing and recruitment

well_led

Note22 Mar 2023
Working in partnership with others
Note22 Mar 2023
How the provider understands and acts on the duty of candour
Note22 Mar 2023
Continuous learning and improving care
Note22 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements