Good

Windrush Care

Cheltenham, GL51 · Established 22/0 · Operated by Windrush Care Ltd

A CQC-regulated home-care provider serving Cheltenham, registered since 22/0. Rated Good at its most recent CQC inspection (Jul 2018).

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What the CQC found

The five questions inspectors ask, and how Windrush scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Effective contingency planning demonstrated during adverse weather events”
CQC inspection report, Oct 2021

“Good MCA understanding and capacity assessments evidenced in care files”
CQC inspection report, Oct 2021

“Positive leadership culture with high staff morale supported by recognition schemes and 'Three C's' initiative”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Windrush Care achieved an overall rating of Good across all five key questions at this June 2018 inspection, having improved from Requires Improvement in April 2017. The service demonstrated safe, person-centred care with strong leadership, effective quality a…
Jan 2020
Requires improvement
Windrush Care was rated Requires Improvement overall at its first inspection in March 2017, with a regulatory breach identified for failing to operate effective recruitment procedures in contravention of Regulation 19. While the service demonstrated genuine st…
Oct 2017
Requires improvement
This focused inspection of Windrush Care checked whether a prior breach of Regulation 19 (fit and proper persons employed) had been remedied following the March 2017 comprehensive inspection. The provider had implemented improved recruitment processes and met…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Windrush does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at GL51 6PN in Cheltenham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

GL51

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