4319 Fountain Care Ltd

GoodRated 10 Mar 2023Home care · Uxbridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note3 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Oct 2023
Supporting people to live healthier lives, access healthcare services and support
Note3 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Oct 2023
Staff support: induction, training, skills and experience
Note3 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Oct 2023
The service promoted continuity of care by ensuring people were usually visited by the same familiar staff.
Note3 Oct 2023
Staff were supported with regular unannounced spot checks and the registered manager actively disseminated good practice guidance.
Note3 Oct 2023
The registered manager demonstrated a strong focus on continuous improvement, including transitioning to new digital systems.
Note3 Oct 2023
Robust recruitment processes including DBS checks and employment history verification to ensure suitability of staff.
Note3 Oct 2023
Strong complaints handling with timely responses and remedial actions taken, including apologies where things went wrong.
Note

Note3 Oct 2023
End of life care and support
Note3 Oct 2023
Improving care quality in response to complaints or concerns
Note3 Oct 2023
Meeting people's communication needs
Note3 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Oct 2023
Working in partnership with others
Note3 Oct 2023
How the provider understands and acts on the duty of candour
Note3 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Oct 2023
Engaging and involving people using the service, the public and staff