Operated by Methodist Homes

The Maples

GoodRated 17/03/2020Home care · Peterborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Mar 2020
Respecting and promoting people's privacy, dignity and independence
Note17 Mar 2020
Supporting people to express their views and be involved in making decisions about their care
Note17 Mar 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Mar 2020
Ensuring consent to care and treatment in line with law and guidance
Note17 Mar 2020
Staff working with other agencies to provide consistent, effective, timely care
Note17 Mar 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Mar 2020
Staff support: induction, training, skills and experience
Note17 Mar 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Mar 2020
People's privacy, dignity and independence consistently promoted
Note17 Mar 2020
Rich activities programme run by dedicated activities co-ordinator
Note17 Mar 2020
Organisational audit scored 95% with RAG-rated action plan for improvements
Note17 Mar 2020
Registered manager described as approachable with an open-door policy
Note17 Mar 2020
Staff received induction, supervisions, competency checks and annual appraisals
Note17 Mar 2020
No missed care call visits reported by people and relatives

Note17 Mar 2020
End of life care and support
Note17 Mar 2020
Improving care quality in response to complaints or concerns
Note17 Mar 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note17 Mar 2020
Meeting people's communication needs
Note17 Mar 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Mar 2020
Learning lessons when things go wrong
Note17 Mar 2020
Preventing and controlling infection
Note17 Mar 2020
Using medicines safely
Note17 Mar 2020
Staffing and recruitment
Note17 Mar 2020
Assessing risk, safety monitoring and management
Note17 Mar 2020
Systems and processes to safeguard people from the risk of abuse

Note17 Mar 2020
Working in partnership with others
Note17 Mar 2020
Continuous learning and improving care
Note17 Mar 2020
How the provider understands and acts on the duty of candour
Note17 Mar 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info