Home Sweet Home Care Limited

GoodRated 24/07/2024Home care · Romford

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

24 findings

Other

Note27 Aug 2022
Provider understood duty of candour and regulatory notification responsibilities
Note27 Aug 2022
Good working relationships with other agencies including local authority, district nursing and palliative care teams
Note27 Aug 2022
Open and positive culture; staff spoke positively about leadership and felt supported
Note27 Aug 2022
Steps had been taken to prevent and control the spread of infection, with PPE provided and spot checks
Note27 Aug 2022
Risk assessments were in place setting out risks and how to mitigate them, subject to regular review
Note27 Aug 2022
Systems and processes were in place to help safeguard people from the risk of abuse
moderatestaff_competency27 Aug 2022
Records showed for one member of staff they had a criminal conviction. However, the provider had not followed up with the person what the conviction was for.
criticalgovernance27 Aug 2022
the provider did not have effective quality assurance and monitoring systems in place. This placed people at risk of harm. This was a breach of Regulation 17 (Good governance)
moderaterecord_keeping27 Aug 2022
we identified some shortfalls in terms of recording the exact medicines given in five out of seven charts we reviewed.
criticalmedication_management27 Aug 2022
The provider did not have effective systems in place to ensure that medicines were always managed in a safe way. This potentially placed people at risk of harm.
criticalmissed_or_late_visits27 Aug 2022
Effective systems were not established or operated to ensure that staff arrived on time for visits or for monitoring staff punctuality. This potentially placed people at risk of harm.
criticalmissed_or_late_visits27 Aug 2022
Data from the electronic monitoring system showed that there were a significant number of occasions when staff were late and/or not staying at the person's home for the required length of the call.

safe

Note27 Aug 2022
Learning lessons when things go wrong
Note27 Aug 2022
Preventing and controlling infection
Note27 Aug 2022
Assessing risk, safety monitoring and management
Note27 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Aug 2022
Using medicines safely
Note27 Aug 2022
Staffing and recruitment

well_led

Note27 Aug 2022
Working in partnership with others
Note27 Aug 2022
Engaging and involving people using the service, the public and staff
Note27 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note27 Aug 2022
How the provider understands and acts on the duty of candour
Note27 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Aug 2022
Continuous learning and improving care