Lady Margaret Road

Southall, UB1 · Established 19/0 · Operated by Infinity Services (UK) Limited

A CQC-regulated home-care provider serving Southall, registered since 19/0. Rated Good at its most recent CQC inspection (Jan 2021).

Get a quote →+ Add to compare Talk to a human about this agency

What the CQC found

The five questions inspectors ask, and how Lady scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Effective multi-agency working with local authority safeguarding team and healthcare professionals.”
CQC inspection report, Oct 2021

“Cultural and spiritual needs were respected, including food preferences, faith activities, and choice of staff gender.”
CQC inspection report, Oct 2021

“Quality assurance questionnaires were used regularly to gather feedback from people, relatives, and staff.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Scotts Road, operated by Infinity Services (UK) Limited, was rated Good across all five key questions at this April 2021 inspection of a supported living service for people with learning disabilities and/or mental health needs. The service had successfully rem…
Oct 2021
Good
Infinity Services (UK) Limited at 79A Scotts Road received a Good rating across all five key questions at its first CQC inspection in November 2016. The service demonstrated strong person-centred care, safe medicines management, effective governance, and a wel…
Oct 2021
Requires improvement
Infinity Services (UK) Limited's Scotts Road supported living service was rated Requires Improvement overall, with breaches of Regulations 12 and 17 due to poor cleanliness and physical safety hazards at one scheme, and failure of governance systems to action…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Lady does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at UB1 2PS in Southall. Service area not formally published; we recommend asking the agency directly when requesting a quote.

UB1

Comparable agencies nearby

Rolling Hearts Care Ltd

Not rated0.2 km awaySlough

Registered manager: Vijayan, Vipitha

Fairlawn First Floor Office

Run by Lets Care All LTD.

Good0.7 km awayEaling

Registered manager: Khan, Baidar Muhammad

Do Care Services Ltd

Not rated0.7 km awayEaling

Registered manager: Khan, Baidar Muhammad

Like the look of Lady? Let us get you a quote.

We'll contact them with your needs and bring back the answer. Free, no commitment.

Request a quote →