Note30 Oct 2021
Effective multi-agency working with local authority safeguarding team and healthcare professionals.
Note30 Oct 2021
Cultural and spiritual needs were respected, including food preferences, faith activities, and choice of staff gender.
Note30 Oct 2021
Quality assurance questionnaires were used regularly to gather feedback from people, relatives, and staff.
Note30 Oct 2021
Complaints were handled promptly and in line with procedure, with people feeling confident to raise concerns.
Note30 Oct 2021
People were supported to maintain independence, engage in meaningful activities, employment, and community participation.
Note30 Oct 2021
Proactive and experienced registered manager with strong governance, regular audits, and an open and transparent culture.
Note30 Oct 2021
Care plans were detailed, person-centred, and signed by people using the service, reflecting individual needs, preferences, and diversity.
Note30 Oct 2021
Staff received comprehensive induction, mandatory and specialist training, regular supervision, and annual appraisals.
Note30 Oct 2021
Robust medicines management with completed MAR charts, secure storage, PRN protocols, and medication information sheets for all prescribed medicines.
Note30 Oct 2021
People consistently reported feeling safe, with strong trust in staff and management across both Scott's Road and Shrubbery Road locations.
Note30 Oct 2021
Leadership was described as supportive, approachable and hands-on by people, relatives and staff.
Note30 Oct 2021
People were supported to develop independence skills, with some successfully moving on to independent living.
Note30 Oct 2021
MCA principles were applied correctly; nobody was deprived of their liberty unlawfully at time of inspection.
Note30 Oct 2021
Complaints processes were accessible including easy-read formats; complaints addressed appropriately and in a timely manner.
Note30 Oct 2021
Incidents and accidents were recorded, analysed for trends, discussed with staff, and used to update support plans.
Note30 Oct 2021
Care plans were clear, comprehensive and person-centred, covering all aspects of people's lives and regularly reviewed.
Note30 Oct 2021
People felt safe and were treated with dignity, compassion and respect; staff supported independence and cultural/religious needs.
Note30 Oct 2021
Risk assessments were detailed, regularly reviewed monthly, and person-centred including environmental and personal risks.
Note30 Oct 2021
Staff were well-trained, supervised and appraised, with up-to-date mandatory and specialist training confirmed by training matrix.
Note30 Oct 2021
Medicines management was safe; MAR charts signed correctly with no errors, regular thorough medicines audits in place.
criticalother30 Oct 2021
there were two large wooden drawers discarded on the grass which contained pieces of sharp wood with nails sticking out...a pile of loose bricks which could have fallen and caused harm.
criticalgovernance30 Oct 2021
The provider's audits of the supported living schemes had identified infection control risks but no action had been taken to mitigate these.
criticalinfection_control30 Oct 2021
there were cobwebs on ceilings and thick dust on skirting boards and other surfaces. There were dried up food splashes above the cooker and tiles were not clean.