Crossroads Care Kent

Maidstone, ME18 · Established 28/0

A CQC-regulated home-care provider serving Maidstone, registered since 28/0. Rated Good at its most recent CQC inspection (18/04/2019).

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What the CQC found

The five questions inspectors ask, and how Crossroads scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Clear organisational vision shared at all levels: 'Every carer to be recognised, supported and offered services to help them maintain their health and wellbeing'.”
CQC inspection report, Oct 2021

“Positive, open organisational culture with approachable management actively supporting staff wellbeing.”
CQC inspection report, Oct 2021

“Strong quality assurance including annual surveys, daily notes auditing, and board-level review of monitoring outcomes.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Crossroads Care Kent – The Oast received a Good rating across all five key questions at its first comprehensive inspection in March 2016, demonstrating safe, well-staffed, person-centred care with strong leadership. No regulatory breaches or failure themes wer…
Jun 2019
Good
Crossroads Care Kent was rated Good across all five key questions at its March 2019 inspection, demonstrating safe, person-centred care with strong community engagement and effective governance. Three areas for improvement were identified relating to incomplet…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Crossroads does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at ME18 5NS in Maidstone. Service area not formally published; we recommend asking the agency directly when requesting a quote.

ME18

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