Operated by Voyage 1 Limited

Voyage (DCA) West Midlands

GoodRated 24/02/2024Home care · Wolverhampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Note24 Feb 2024
The service operated within the principles of the MCA with appropriate DoLS authorisations in place.
Note24 Feb 2024
Staff had access to a full range of e-learning and were supported to complete NVQ qualifications.
Note24 Feb 2024
The provider worked in partnership with other health professionals and made appropriate referrals.
Note24 Feb 2024
People were supported to direct their own care through regular keyworker meetings.
Note24 Feb 2024
Staff were matched to the people they supported, helping to build strong relationships.
Note24 Feb 2024
A weekly incident clinic reviewed all incidents and shared learning with staff.
Note24 Feb 2024
Safe recruitment practices were in place including DBS checks for all staff.
Note24 Feb 2024
People received their medicines as prescribed and medicines administration records were checked daily.
Note24 Feb 2024
Risks were assessed and management plans were in place, reviewed monthly or sooner if things changed.
Note24 Feb 2024
People were safeguarded from abuse and staff understood how to recognise and report signs of abuse.
minorstaffing_levels24 Feb 2024
Some relatives told us they did not feel there was always enough staff to ensure people had the support they needed.
minorcommunication_with_families24 Feb 2024
Another relative told us, "I leave messages at the office. They don't get back to me."