SNE Care Services Ltd

GoodRated 27/04/2023Home care · Middlesbrough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Jan 2024
Registered manager has good understanding of equality and diversity in practice
Note10 Jan 2024
Complaints used as learning opportunities; surveys undertaken to gather feedback
Note10 Jan 2024
Service works in partnership with health and social care professionals
Note10 Jan 2024
Positive staff culture with strong leadership support reported by staff
Note10 Jan 2024
Quality monitoring and assurance systems improved with timely follow-up on actions
Note10 Jan 2024
Infection control measures effective with up-to-date PPE and IPC policy
Note10 Jan 2024
Risk assessments in place with regular reviews and lessons learned shared with staff
Note10 Jan 2024
Robust recruitment processes including reference checks and right-to-work verification now in place
Note10 Jan 2024
Medicines now managed safely with daily audits and trained competent staff following previous breach
Note19 May 2022
Lead roles introduced in key areas such as safeguarding and mental health

Note10 Jan 2024
Preventing and controlling infection
Note10 Jan 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note10 Jan 2024
Systems and processes to safeguard people from the risk of abuse
Note10 Jan 2024
Staffing and recruitment
Note10 Jan 2024
Using medicines safely
Note19 May 2022
Preventing and controlling infection

Note10 Jan 2024
How the provider understands and acts on the duty of candour
Note10 Jan 2024
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics; Working in partnership with others
Note10 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people; Continuous learning and improving care
Note10 Jan 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note19 May 2022
Engaging and involving people, public and staff; working in partnership with others
Note