Operated by Step One Services Limited

Step One Services

GoodRated 7 Nov 2019Home care · Newton Abbot

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note4 Mar 2023
Provider no longer in breach of Regulation 12 (Safe Care and Treatment) or Regulation 17 (Good Governance) following previous requires improvement rating.
Note4 Mar 2023
No complaints received in the previous 12 months.
Note4 Mar 2023
Open, empowering culture reported by staff, health professionals and relatives; registered manager proactively engaged with local authority provider assessment.
Note4 Mar 2023
Continuity of staffing prioritised; new clients only accepted when stable staffing capacity confirmed.
Note4 Mar 2023
Electronic care system provided real-time alerts for missed tasks, accidents and incidents enabling immediate management action.
Note4 Mar 2023
No adverse medication alerts recorded during the entire 12-month period of 2022; community pharmacist consulted to strengthen medicines processes.
Note4 Mar 2023
Risks to people's health and wellbeing were assessed, monitored and shared with staff in real time.

Note4 Mar 2023
How the provider understands and acts on the duty of candour
Note4 Mar 2023
Working in partnership with others
Note4 Mar 2023
Engaging and involving people using the service, the public and staff
Note4 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care