Bluebird Care South Tyneside, Newcastle and Darlington

Boldon Colliery, NE35 · Established 24/0 · Operated by D. J. Haswell Limited

A CQC-regulated home-care provider serving Boldon Colliery, registered since 24/0. Rated Outstanding at its most recent CQC inspection (24/10/2019).

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What the CQC found

The five questions inspectors ask, and how Bluebird scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

In their own words: what inspectors said

“Equality and diversity embedded including OLGA training for LGBT+ inclusion”
CQC inspection report, Jan 2020

“Regular monthly compliance reports, weekly risk meetings and quality assurance audits in place”
CQC inspection report, Jan 2020

“Partnerships with Tyne and Wear Fire Service, Northumbria Police and South Tyneside Dementia Action Alliance for holistic care”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Bluebird Care (South Tyneside) achieved a Good rating across all five key questions at its first CQC inspection in July 2016, demonstrating strong person-centred care, well-trained and supervised staff, and robust quality assurance systems. Minor concerns were…
Oct 2019
Outstanding
Bluebird Care (South Tyneside) achieved an Outstanding overall rating, improving from Good at its previous inspection, with Responsive and Well-Led rated Outstanding and Safe, Effective, and Caring rated Good. The service demonstrated exceptional person-centre…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Bluebird does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NE35 9PF in Boldon Colliery. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NE35

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