Operated by D. J. Haswell Limited

Bluebird Care South Tyneside, Newcastle and Darlington

OutstandingRated 24/10/2019Home care · Boldon Colliery

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2020
Equality and diversity embedded including OLGA training for LGBT+ inclusion
Note29 Jan 2020
Regular monthly compliance reports, weekly risk meetings and quality assurance audits in place
Note29 Jan 2020
Partnerships with Tyne and Wear Fire Service, Northumbria Police and South Tyneside Dementia Action Alliance for holistic care
Note29 Jan 2020
Dedicated specialist palliative care team with trained staff supporting end of life care
Note29 Jan 2020
Detailed, personalised care plans and risk assessments reflecting people's current needs and preferences
Note29 Jan 2020
People consistently praised staff as caring, respectful and reliable with strong continuity of the same care workers

Note29 Jan 2020
Leadership vision, values and external partnerships
Note29 Jan 2020
Quality assurance and governance systems
Note24 Oct 2019
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
Note24 Oct 2019
Engaging and involving people using the service, the public and staff
Note24 Oct 2019
Continuous learning and improving care; Working in partnership with others
Note24 Oct 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering