Operated by (IECC Care) Independent Excel Care Consortium Limited

IECC CARE

InadequateRated 24/10/2023Home care · Colchester

CQC Key Questions

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note24 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note24 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note24 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note24 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Oct 2023
Staff support: induction, training, skills and experience
Note24 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Oct 2023
The service sent questionnaires to gather feedback and devised an action plan to address identified concerns.
Note24 Oct 2023
Some people were supported to attend community activities such as music and movement classes and pottery courses.
Note24 Oct 2023
The service engaged with commissioning bodies and other health and social care organisations for quality improvement.
Note24 Oct 2023
Some care plans were personalised and reflected people's needs.
Note24 Oct 2023
94% of staff had completed food hygiene training.
Note24 Oct 2023

Note24 Oct 2023
End of life care and support
Note24 Oct 2023
Improving care quality in response to complaints or concerns
Note24 Oct 2023
Meeting people's communication needs
Note24 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Oct 2023
Learning lessons when things go wrong
Note24 Oct 2023
Preventing and controlling infection
Note24 Oct 2023
Staffing and recruitment
Note24 Oct 2023
Assessing risk, safety monitoring and management; Using medicines safely
Note24 Oct 2023
Systems and processes to safeguard people from the risk of abuse

Note24 Oct 2023
Continuous learning and improving care; Working in partnership with others
Note24 Oct 2023
Engaging and involving people using the service, the public and staff
Note24 Oct 2023
How the provider understands and acts on the duty of candour
Note24 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info