Meadowvale Homecare Ltd

GoodRated 23/11/2022Home care · Redcar

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note11 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care; supporting people to access healthcare services
Note11 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Mar 2023
Staff support: induction, training, skills and experience
Note11 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Mar 2023
Provider proactively engaged with external professionals and committed to continuous development.
Note11 Mar 2023
Lessons were learnt from accidents and incidents, with trends analysed and shared with staff.
Note11 Mar 2023
Provider engaged well with people, relatives and staff, acting on feedback received.
Note11 Mar 2023
Strong leadership with an open, inclusive culture; staff felt supported and management were approachable.
Note11 Mar 2023
Quality assurance procedures improved significantly since the previous inspection, with a clear audit schedule and action plans.
Note

Note11 Mar 2023
Improving care quality in response to complaints or concerns
Note11 Mar 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and take part in activities
Note11 Mar 2023
Meeting people's communication needs
Note11 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support

Note11 Mar 2023
Preventing and controlling infection
Note11 Mar 2023
Using medicines safely
Note11 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note11 Mar 2023
Learning lessons when things go wrong
Note11 Mar 2023
Staffing and recruitment
Note11 Mar 2023
Assessing risk, safety monitoring and management

Note11 Mar 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note11 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info