Operated by Roch 2 Limited

Bluebird Care (East Hertfordshire)

GoodRated 5 May 2025Home care · Hertford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Apr 2022
Supporting people to eat and drink enough and access healthcare
Note9 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note9 Apr 2022
Staff support: induction, training, skills and experience

Note9 Apr 2022
Strong partnership working with local authority, highways agency and local care providers association
Note9 Apr 2022
Audits across key areas (accidents/incidents, visit logs, staff competency, care plans, medicines) feeding an action plan
Note9 Apr 2022
MCA principles were followed and consent was sought and recorded
Note9 Apr 2022
Individual risks were assessed and reviewed, with oversight of incidents and appropriate action taken
Note9 Apr 2022
Staff received training, regular supervision and competency checks; new staff completed a five-day induction
Note9 Apr 2022

Note9 Apr 2022
End of life care and support
Note9 Apr 2022
Improving care quality in response to complaints or concerns
Note9 Apr 2022
Meeting people's communication needs
Note9 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Apr 2022
Working in partnership with others
Note9 Apr 2022
Continuous learning and improving care
Note9 Apr 2022
Duty of candour, roles, quality performance, risks and regulatory requirements
Note9 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note9 Apr 2022
Engaging and involving people using the service, the public and staff