Note29 Jan 2020
Robust quality monitoring systems including audits, provider visits and resident feedback
Note29 Jan 2020
Registered manager described as approachable, supportive and well organised by all stakeholders
Note29 Jan 2020
Effective complaints procedure in place; concerns dealt with promptly
Note29 Jan 2020
Wide range of activities and social opportunities available to people
Note29 Jan 2020
Personalised, person-centred care reflecting individual preferences and routines
Note29 Jan 2020
Dignity and privacy respected at all times; confidentiality of personal information maintained
Note29 Jan 2020
People involved in planning, delivery and reviews of their care and support
Note29 Jan 2020
Staff received relevant training, regular supervision and competency assessments
Note29 Jan 2020
Care provided in accordance with people's wishes, agreement and consent, reflecting MCA principles
Note29 Jan 2020
Risks to health and well-being identified, assessed and reviewed to promote independence
Note29 Jan 2020
Staff trained to support medicines safely and had detailed guidance on prescribed medicines
Note29 Jan 2020
Sufficient staffing levels maintained to meet people's care and support needs in a timely way
Note29 Jan 2020
Safe and effective recruitment practices ensured staff suitability for their roles
Note29 Jan 2020
People felt safe and well supported; staff trained in safeguarding and knew how to report concerns
Note11 Sept 2018
Mental Capacity Act principles adhered to by registered manager and staff team
Note11 Sept 2018
Registered manager proactive in notifying CQC of significant events in a timely manner
Note11 Sept 2018
Quality assurance systems including spot checks, accident/incident reviews, and regional manager oversight
Note11 Sept 2018
Detailed, person-centred care plans including life histories, likes and dislikes, and one-page profiles
Note11 Sept 2018
Staff described as kind, caring and respectful, treating people with dignity and promoting independence
Note11 Sept 2018
Sufficient trained staff with safe recruitment practices including full DBS checks before employment
Note11 Sept 2018
Medicines managed safely with regular audits and competency assessments
Note11 Sept 2018
People felt safe and staff demonstrated clear understanding of safeguarding and abuse recognition