Operated by Archangel Enterprises Limited

Archangel Home Care

Not RatedHome care · Nottingham

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note25 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note25 Jun 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note25 Jun 2019
Supporting people to live healthier lives, access healthcare services and support
Note25 Jun 2019
Adapting service, design, decoration to meet people's needs
Note25 Jun 2019
Staff working with other agencies to provide consistent, effective, timely care
Note25 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Jun 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 Jun 2019
Staff support: induction, training, skills and experience

Note29 Jan 2020
People were supported to maintain independence, set goals, and access healthcare appointments.
Note29 Jan 2020
Registered manager provided respected, open leadership with staff feeling valued and heard.
Note29 Jan 2020
Well-ordered office and filing systems with regular audits to monitor service quality.
Note29 Jan 2020
Responsive complaints handling with two complaints in the preceding year appropriately resolved.
Note29 Jan 2020
People were involved in planning and reviewing their care, with person-centred support plans praised by external professionals.
Note29 Jan 2020

Note25 Jun 2019
End of life care and support
Note25 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control
Note25 Jun 2019
Improving care quality in response to complaints or concerns

Note25 Jun 2019
Using medicines safely
Note25 Jun 2019
Staffing and recruitment
Note25 Jun 2019
Systems and processes to safeguard people from the risk of abuse

Note25 Jun 2019
Working in partnership with others
Note25 Jun 2019
Continuous learning and improving care
Note25 Jun 2019
Engaging and involving people using the service, the public and staff
Note25 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 Jun 2019
Planning and promoting person-centred, high-quality care and support with openness; duty of candour