Operated by Graceful Healthcare Services Ltd

GHS - Aston

Requires improvementRated 31/05/2023Home care · Birmingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 May 2023
Respecting and promoting people's privacy, dignity and independence
Note31 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note31 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note31 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note31 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note31 May 2023
Staff support: induction, training, skills and experience
Note31 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note31 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 May 2023
Staff felt well supported and could approach the registered manager for advice.
Note31 May 2023
Effective partnership working with external healthcare professionals confirmed by those professionals.
Note31 May 2023
Consistent staffing with staff arriving on time and staying for the agreed duration.
Note31 May 2023
The provider was open and receptive to inspection feedback and took immediate corrective action on some concerns.
Note31 May 2023
Staff had a good knowledge of people's culture and religion, reflected in care records.
Note31 May 2023

Note31 May 2023
End of life care and support
Note31 May 2023
Meeting people's communication needs
Note31 May 2023
Improving care quality in response to complaints or concerns
Note31 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note31 May 2023
Working in partnership with others
Note31 May 2023
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note31 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note31 May 2023
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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