Operated by Peak Home Care Limited

Peak Home Care Ltd

GoodRated 17/04/2019Home care · Chesterfield

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Involvement in care planning
Note29 Jan 2020
Privacy, dignity and independence
Note29 Jan 2020
Kindness, respect and compassion

effective

Note29 Jan 2020
Health needs and access to healthcare
Note29 Jan 2020
Nutrition and hydration
Note29 Jan 2020
Staff training, skills and knowledge
Note29 Jan 2020
Mental Capacity Act and consent

Other

Note29 Jan 2020
Open culture with staff confident to raise concerns; registered manager was approachable and supportive.
Note29 Jan 2020
Quality monitoring systems identified issues for improvement and resolved them in a timely manner.
Note29 Jan 2020
Complaints were investigated openly and responded to within specified timescales.
Note29 Jan 2020
People received personalised, caring support; privacy, dignity and independence were consistently respected.
Note29 Jan 2020
Staff were well trained with induction, regular updates, supervision, appraisal and one-to-one sessions.
Note29 Jan 2020

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Person-centred care and responsiveness to needs

safe

Note29 Jan 2020
Medicines management
Note29 Jan 2020
Recruitment and selection
Note29 Jan 2020
Staffing levels and deployment
Note29 Jan 2020
Assessing and managing risks to people
Note29 Jan 2020
Safeguarding people from abuse and improper treatment

well_led

Note29 Jan 2020
Leadership, culture and staff support
Note29 Jan 2020
Governance and quality monitoring

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: S40 1DU
Registered manager: Lilley, Grace
Local authority: Derbyshire
Region: East Midlands
City: Chesterfield
Last CQC check: 17/Apr/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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