Operated by Crestar Healthcare Limited

Crestar Healthcare

Not RatedHome care · West Bromwich

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Oct 2025
Respecting and promoting people's privacy, dignity and independence
Note1 Oct 2025
Supporting people to express their views and be involved in making decisions about their care
Note1 Oct 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Oct 2025
Staff working with other agencies to provide consistent, effective, timely care
Note1 Oct 2025
Staff support: induction, training, skills and experience
Note1 Oct 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Oct 2025
Ensuring consent to care and treatment in line with law and guidance
Note1 Oct 2025
Supporting people to eat and drink enough to maintain a balanced diet

Note1 Oct 2025
People were supported in line with Mental Capacity Act principles; staff demonstrated good understanding of consent and best interests.
Note1 Oct 2025
Staff and managers worked cooperatively with GPs, community nurses and other health and social care professionals.
Note1 Oct 2025
Provider made efforts to match staff personalities, culture and language skills with people receiving care.
Note1 Oct 2025
Incidents and accidents were managed effectively with action plans and target dates to reduce risk of reoccurrence.
Note1 Oct 2025
Staff received good-quality training, comprehensive induction and regular one-to-one supervision supporting skill development.
Note

Note1 Oct 2025
End of life care and support
Note1 Oct 2025
Improving care quality in response to complaints or concerns
Note1 Oct 2025
Meeting people's communication needs
Note1 Oct 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Oct 2025
Learning lessons when things go wrong
Note1 Oct 2025
Preventing and controlling infection
Note1 Oct 2025
Staffing and recruitment
Note1 Oct 2025
Systems and processes to safeguard people from the risk of abuse
Note1 Oct 2025
Using medicines safely; Assessing risk, safety monitoring and management

Note1 Oct 2025
Continuous learning and improving care; working in partnership with others
Note1 Oct 2025
Engaging and involving people using the service, the public and staff; promoting a positive culture
Note1 Oct 2025
How the provider understands and acts on the duty of candour
Note1 Oct 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info