Operated by Family Home Care Limited

Family Homecare Ltd

GoodRated 9 Jul 2023Home care · Chelmsford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views

Note7 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note7 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Sept 2023
Staff support: induction, training, skills and experience
Note7 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Sept 2023
Senior carers carried out spot checks and resolved concerns promptly, maintaining high quality of day-to-day care.
Note7 Sept 2023
Staff worked effectively with health and social care professionals to promote people's health and wellbeing.
Note7 Sept 2023
Open, inclusive culture with approachable management; regular wellbeing calls continued post-pandemic.
Note7 Sept 2023
Care was personalised and adapted to changing needs; staff matched to individuals based on preferences.
Note7 Sept 2023
Robust induction including Care Certificate, shadowing with senior carers, and ongoing professional development.
Note

Note7 Sept 2023
End of life care and support
Note7 Sept 2023
Meeting people's communication needs
Note7 Sept 2023
Improving care quality in response to complaints or concerns
Note7 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Sept 2023
Preventing and controlling infection
Note7 Sept 2023
Using medicines safely
Note7 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note7 Sept 2023
Staffing and recruitment
Note7 Sept 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note7 Sept 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note7 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
Note7 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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