Good

Explora Haven

London, NW2 · Established 15/0 · Operated by Explora Haven Training and Support Services Limited

A CQC-regulated home-care provider serving London, registered since 15/0. Rated Good at its most recent CQC inspection (15/02/2020).

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What the CQC found

The five questions inspectors ask, and how Explora scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Good working relationships with external professionals to support people's healthcare needs.”
CQC inspection report, Feb 2020

“Open, inclusive culture with care workers feeling respected, valued and supported.”
CQC inspection report, Feb 2020

“Registered manager completed regular audits of staff records, care plans and medicines administration records.”
CQC inspection report, Feb 2020

Inspection history

The trajectory matters as much as the latest rating.

Feb 2020
Good
Explora Haven improved from Requires Improvement to Good overall, having remediated previous breaches of Regulation 19 regarding recruitment checks and governance audit failures. All five key questions rated Good, with people reporting they felt safe, well-car…
Jan 2020
Good
Explora Haven received a Good rating across all five key questions at its first inspection under the new legal entity in June 2016. Minor gaps in refresher training tracking and staff appraisals were noted but were being addressed by management.
Mar 2019
Requires improvement
Explora Haven was rated Requires Improvement overall following a January 2019 inspection, primarily due to a breach of Regulation 19 concerning unsafe recruitment practices including missing references, unverified employment gaps, and absent address checks. Ca…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Explora does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NW2 6LN in London. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NW2

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