Operated by Explora Haven Training and Support Services Limited

Explora Haven

GoodRated 15/02/2020Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Feb 2020
Respecting and promoting people's privacy, dignity and independence
Note15 Feb 2020
Supporting people to express their views and be involved in making decisions about their care
Note15 Feb 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Feb 2020
Ensuring consent to care and treatment in line with law and guidance
Note15 Feb 2020
Staff working with other agencies to provide consistent, effective, timely care
Note15 Feb 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Feb 2020
Staff support: induction, training, skills and experience
Note15 Feb 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Feb 2020
Good working relationships with external professionals to support people's healthcare needs.
Note15 Feb 2020
Open, inclusive culture with care workers feeling respected, valued and supported.
Note15 Feb 2020
Registered manager completed regular audits of staff records, care plans and medicines administration records.
Note15 Feb 2020
Complaints handled effectively; all seven 2019 complaints formally investigated with action taken.
Note15 Feb 2020
Detailed, person-centred care plans reflecting individual needs, choices and wishes.
Note15 Feb 2020

Note15 Feb 2020
Improving care quality in response to complaints or concerns
Note15 Feb 2020
Meeting people's communication needs
Note15 Feb 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Feb 2020
Learning lessons when things go wrong
Note15 Feb 2020
Preventing and controlling infection
Note15 Feb 2020
Using medicines safely
Note15 Feb 2020
Assessing risk, safety monitoring and management
Note15 Feb 2020
Systems and processes to safeguard people from the risk of abuse
Note15 Feb 2020
Staffing and recruitment

Note15 Feb 2020
Working in partnership with others
Note15 Feb 2020
Continuous learning and improving care
Note15 Feb 2020
Engaging and involving people using the service, the public and staff
Note15 Feb 2020
How the provider understands and acts on the duty of candour
Note15 Feb 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Feb 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements