Note29 Jan 2020
Quality assurance audits, surveys and telephone monitoring checks were used to gather and act on feedback.
Note29 Jan 2020
People and relatives were positive about management, describing the registered manager as approachable and committed.
Note29 Jan 2020
An electronic barcode log-in system monitored care worker attendance at visits.
Note29 Jan 2020
Care plans were personalised, person-centred and reviewed when people's needs changed.
Note29 Jan 2020
Supervision took place every two months and annual appraisals were conducted for all staff.
Note29 Jan 2020
Staff received training including Care Certificate standards, safeguarding, moving and handling, MCA and infection control.
Note29 Jan 2020
Medicines were administered safely with MAR sheets maintained and spot checks conducted by the registered manager.
Note29 Jan 2020
Safe recruitment procedures including DBS checks, references and interviews were consistently followed.
Note29 Jan 2020
Effective risk assessments were in place, personalised to each individual and reviewed every six months.
Note29 Jan 2020
People felt safe using the service and staff understood safeguarding responsibilities including whistleblowing procedures.
minorperson_centred_care29 Jan 2020
Sometimes if a non regular carer comes in, they don't know me or my house well and some things are not kept in order.
minorcommunication_with_families29 Jan 2020
Yesterday my carer was very late and the office didn't ring me and tell me what was happening.
minorstaff_training29 Jan 2020
The younger carers are not as dedicated as the older carers. I don't think they get enough training.
minormissed_or_late_visits29 Jan 2020
Some people were not always happy about care workers timekeeping or changes to their care worker.
Note7 Jun 2019
Positive leadership culture with staff describing management as approachable and supportive.
Note7 Jun 2019
Service worked collaboratively with district nursing, GPs, and occupational therapists to support people's health needs.
Note7 Jun 2019
Effective quality assurance systems including annual audits, spot checks, team meetings, and yearly surveys.
Note7 Jun 2019
Strong safeguarding awareness among staff with clear reporting responsibilities and relevant policy framework.
Note7 Jun 2019
Care plans were personalised, regularly reviewed, and developed with involvement from people and their relatives.
Note7 Jun 2019
Staff received comprehensive induction including the Care Certificate, shadowing, and ongoing training covering dementia, safeguarding, and infection control.
Note7 Jun 2019
Robust medicines management with dual-checking of medicine administration records by two staff including the registered manager.
Note7 Jun 2019
People and relatives reported feeling safe and expressed high satisfaction with the care provided.
moderatestaff_competency7 Jun 2019
Records showed that one newly recruited staff member had a number of criminal convictions...The registered manager told us they planned to do a risk assessment on this but it had been overlooked.
minorrecord_keeping7 Jun 2019
Staff application forms asked people about their marital status. They did not ask candidates to declare if they had any criminal convictions.