Operated by The Care Bureau Limited

The Care Bureau Domiciliary and Nursing Agency Kettering

GoodRated 18/06/2022Home care · Kettering

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note28 Jun 2022
Relatives gave positive feedback; one said 'We are very happy with the service. I'm confident to speak to the office. They always respond to you.'
Note28 Jun 2022
Regional manager understood duty of candour and regulatory notification requirements.
Note28 Jun 2022
Quality assurance systems including audits and spot checks were in place.
Note28 Jun 2022
Care plans included personalised details about people such as family, employment and hobbies.
Note28 Jun 2022
Staff always wore PPE and received infection control training including COVID-19 protocols.
Note28 Jun 2022
Medicines audit was in place and staff were trained to administer medicines.
Note28 Jun 2022
Sufficient staffing was always in place including for manual handling; no missed calls were reported.
Note28 Jun 2022
Safe recruitment practices including DBS checks were in place before staff began providing care.
Note28 Jun 2022
Risk assessments were individualised and person-centred, covering potential risks in people's homes.
Note28 Jun 2022
People were protected from the risk of abuse and staff demonstrated understanding of safeguarding responsibilities.
moderateleadership28 Jun 2022
The service did not have a registered manager in place as the previous registered manager had resigned just before the inspection.
minorrecord_keeping28 Jun 2022
records supplied recorded this was the case, they did not show if people had been asked if they were in agreement for staff to leave.
moderatecomplaints_handling28 Jun 2022
Complaints made earlier in the year did not have evidence of any outcomes. The regional manager said the written response from the previous registered manager could not be found.
minormissed_or_late_visits28 Jun 2022
at weekends staff were sometimes late, though usually there was a call explaining why staff were going to be late.

responsive

Note28 Jun 2022
Meeting people's communication needs
Note28 Jun 2022
End of life care and support
Note28 Jun 2022
Improving care quality in response to complaints or concerns
Note28 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

safe

Note28 Jun 2022
Learning lessons when things go wrong
Note28 Jun 2022
Preventing and controlling infection
Note28 Jun 2022
Using medicines safely
Note28 Jun 2022
Staffing and recruitment
Note28 Jun 2022
Assessing risk, safety monitoring and management
Note28 Jun 2022
Systems and processes to safeguard people from the risk of abuse

well_led

Note28 Jun 2022
Working in partnership with others
Note28 Jun 2022
Engaging and involving people using the service, the public and staff
Note28 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note28 Jun 2022
How the provider understands and acts on the duty of candour
Note28 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Jun 2022
Continuous learning and improving care