Sama Care Ltd

GoodRated 17/08/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note17 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Aug 2023
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note17 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Aug 2023
Staff support: induction, training, skills and experience
Note17 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Aug 2023
Provider no longer in breach of Regulation 12 following previous requires improvement rating.
Note17 Aug 2023
Service worked with local authority and maintained an active improvement plan.
Note17 Aug 2023
Governance improved significantly since last inspection; audits, spot checks and quality assurance schedules in place.
Note17 Aug 2023
Complaints were monitored monthly and outcomes communicated transparently to people and relatives.
Note17 Aug 2023
People and relatives were highly complimentary of staff kindness, patience and respect for dignity and independence.
Note17 Aug 2023

Note17 Aug 2023
End of life care and support
Note17 Aug 2023
Improving care quality in response to complaints or concerns
Note17 Aug 2023
Meeting people's communication needs
Note17 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Aug 2023
Learning lessons when things go wrong
Note17 Aug 2023
Preventing and controlling infection
Note17 Aug 2023
Using medicines safely
Note17 Aug 2023
Staffing and recruitment
Note17 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note17 Aug 2023
Assessing risk, safety monitoring and management

Note17 Aug 2023
Engaging and involving people, the public and staff; continuous learning and improving care; working in partnership
Note17 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 Aug 2023
How the provider understands and acts on the duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info