We Care SW Ltd

GoodRated 7 Apr 2019Home care · Exeter

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note10 Sept 2022
Supporting people to express their views and be involved in making decisions about their care; equality and diversity
Note10 Sept 2022
Ensuring people are well treated and supported

Note10 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Sept 2022
Staff support: induction, training, skills and experience
Note10 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Sept 2022
Care plans contain personalised information and are regularly reviewed with people and relatives
Note10 Sept 2022
Positive, open culture with supportive leadership and motivated staff
Note10 Sept 2022
Live computer care planning system giving families password-protected access
Note10 Sept 2022
Effective use of innovative approaches such as music therapy for people living with dementia
Note10 Sept 2022
Thorough recruitment with DBS pre-employment checks
Note10 Sept 2022
Safe medicines management with audits, competency checks and spot checks

Note10 Sept 2022
End of life care and support
Note10 Sept 2022
Improving care quality in response to complaints or concerns
Note10 Sept 2022
Meeting people's communication needs
Note10 Sept 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note10 Sept 2022
Learning lessons when things go wrong
Note10 Sept 2022
Preventing and controlling infection
Note10 Sept 2022
Using medicines safely
Note10 Sept 2022
Assessing risk, safety monitoring and management
Note10 Sept 2022
Systems and processes to safeguard people from the risk of abuse; Staffing and recruitment

Note10 Sept 2022
Continuous learning and improving care
Note10 Sept 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note10 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 Sept 2022
Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info