Caremaid Services Limited

Addlestone, KT15 · Established 11/0

A CQC-regulated home-care provider serving Addlestone, registered since 11/0. Rated Good at its most recent CQC inspection (16/01/2019).

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What the CQC found

The five questions inspectors ask, and how Caremaid scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“The registered manager attended provider forums and engaged with the local authority's Quality Assurance team to develop the service.”
CQC inspection report, Oct 2021

“The service was responsive to changing needs, organising reviews when people's conditions changed and making appropriate referrals to healthcare professionals.”
CQC inspection report, Oct 2021

“Medicines administration records were completed with no gaps in signatures and all staff had received medicines training with yearly refreshers.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Requires improvement
Caremaid Services Ltd was rated Requires Improvement overall at its first inspection in August 2016, with breaches of Regulations 9, 12, 17 and 19 relating to person-centred care, safe treatment, governance and recruitment. While care workers were widely descr…
Oct 2021
Requires improvement
Caremaid Services Ltd requires improvement overall, with a regulatory breach under Regulation 12 due to unsafe medicines management including unsigned MAR charts, unexplained omissions, and ineffective audit follow-through. Effective, caring and responsive dom…
Oct 2021
Good
Caremaid Services Ltd was rated Good overall at its October 2018 inspection, with a Requires Improvement rating for Safe due to a persistent pattern of missed and late calls that had not yet been fully resolved despite provider action. All other key questions…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Caremaid does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at KT15 2SF in Addlestone. Service area not formally published; we recommend asking the agency directly when requesting a quote.

KT15

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