Caremaid Services Limited

GoodRated 16/01/2019Home care · Addlestone

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement in care decisions
Note30 Oct 2021
Dignity, respect and kindness

effective

Note30 Oct 2021
Health and nutritional needs
Note30 Oct 2021
Staff training and support
Note30 Oct 2021
Mental Capacity Act / consent

Other

Note30 Oct 2021
The registered manager attended provider forums and engaged with the local authority's Quality Assurance team to develop the service.
Note30 Oct 2021
The service was responsive to changing needs, organising reviews when people's conditions changed and making appropriate referrals to healthcare professionals.
Note30 Oct 2021
Medicines administration records were completed with no gaps in signatures and all staff had received medicines training with yearly refreshers.
Note30 Oct 2021
Staff received induction training including the Care Certificate, shadowing periods, and regular spot checks were carried out.
Note30 Oct 2021
Sufficient staffing levels were maintained with contingency plans and a bank staff pool to cover absences.
Note30 Oct 2021

responsive

Note30 Oct 2021
Responsiveness to changing needs
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care planning and person-centred care

safe

Note30 Oct 2021
Staffing levels
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Recruitment / fit and proper persons
Note30 Oct 2021
Risk assessment

well_led

Note30 Oct 2021
Quality monitoring systems
Note30 Oct 2021
Leadership visibility
Note30 Oct 2021
Governance and audit effectiveness

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: KT15 2SF
Registered manager: Kamusiime, Winnie
Local authority: Surrey
Region: South East
City: Addlestone
Last CQC check: 16/Jan/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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