Phoenix Care & Support Services 24/7 Ltd

GoodRated 8 Aug 2023Home care · Weymouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note8 Aug 2023
Service worked in partnership with local community including churches, clubs, day services and a farm.
Note8 Aug 2023
Staff supported to increase skills and knowledge including specialist courses and NVQs.
Note8 Aug 2023
Tenancy agreements made independent of care agreements, protecting people's housing security.
Note8 Aug 2023
Electronic care system embedded in day-to-day practice for formal auditing and monitoring of service quality.
Note8 Aug 2023
New communication app introduced enabling staff to stay up to date with changes in people's needs.
Note8 Aug 2023
End of life wishes sensitively explored and recorded since last inspection, with Easy Read end of life plans in place.
Note8 Aug 2023
Accident and incident reports reviewed by management with learning shared via team meetings, handovers and supervision.
Note8 Aug 2023
Medicines formally and regularly audited with staff competency assessed; medicines records legible, complete and audited.
Note8 Aug 2023
Recruitment procedures improved and now robust, including enhanced DBS checks.
Note8 Aug 2023
Risk assessments improved since last inspection, made specific to each person's presenting risks with positive risk taking encouraged.
minorrecord_keeping8 Aug 2023
There was some inconsistency in staff recording of open dates on people's liquid medicines. We raised this with the house manager and care manager.

Note8 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note8 Aug 2023
Meeting people's communication needs
Note8 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note8 Aug 2023
End of life care and support
Note8 Aug 2023
Improving care quality in response to complaints or concerns

Note8 Aug 2023
Working in partnership with others
Note8 Aug 2023
Continuous learning and improving care
Note8 Aug 2023
Engaging and involving people using the service, the public and staff
Note8 Aug 2023
How the provider understands and acts on the duty of candour
Note8 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements