Operated by Achieving for Children Community Interest Company

The Windham Croft Centre

GoodRated 7 Aug 2022Home care · Richmond

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note12 Jul 2022
Lone working policy supported by WhatsApp check-in system to keep staff safe
Note12 Jul 2022
Staff received annual reviews, three-monthly supervision and team meetings
Note12 Jul 2022
Regular engagement with young people and relatives via surveys (in pictorial format), newsletters, spot checks and feedback questionnaires
Note12 Jul 2022
Good partnership working with health professionals, local authority and Richmond Parent Carer Forum
Note12 Jul 2022
Strong quality assurance systems with KPIs, clinical and environmental audits, and oversight by Clinical Governance Group and PQI Committee
Note12 Jul 2022
Person-centred, open, inclusive and empowering culture with strong leadership and a long-standing registered manager
Note12 Jul 2022
Effective infection prevention and control with up-to-date policy, PPE use, regular audits and COVID-19 procedures
Note12 Jul 2022
Robust risk assessments reviewed and updated six-monthly, enabling young people to take acceptable risks safely
Note12 Jul 2022
Medicines safely administered and regularly audited, with staff trained and training regularly updated
Note12 Jul 2022
Thorough staff recruitment process including interviews by young people who use the service, references, work history checks and DBS checks

Note12 Jul 2022
Learning lessons when things go wrong
Note12 Jul 2022
Preventing and controlling infection
Note12 Jul 2022
Using medicines safely
Note12 Jul 2022
Staffing and recruitment
Note12 Jul 2022
Assessing risk, safety monitoring and management
Note12 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note12 Jul 2022
Working in partnership with others
Note12 Jul 2022
Continuous learning and improving care
Note12 Jul 2022
Engaging and involving people using the service, the public and staff
Note12 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Jul 2022
How the provider understands and acts on the duty of candour
Note12 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering