Operated by Dignity Group Limited

The Lighthouse Selsey

GoodRated 19/05/2023Home care · Selsey

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 May 2023
Adapting service, design, decoration to meet people's needs
Note19 May 2023
Supporting people to live healthier lives, access healthcare services and support
Note19 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 May 2023
Staff support: induction, training, skills and experience
Note19 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 May 2023
Relatives consistently positive; staff feel respected, supported and valued
Note19 May 2023
Infection prevention and control measures fully assured across all domains
Note19 May 2023
Strong multi-agency working with health professionals, SALT, OTs and dementia services
Note19 May 2023
Visible, approachable registered manager who leads by example and fosters an open, person-centred culture
Note19 May 2023
Effective MCA and DoLS governance with capacity assessments well-documented and least-restrictive practices evidenced
Note19 May 2023

Note19 May 2023
Preventing and controlling infection
Note19 May 2023
Using medicines safely
Note19 May 2023
Staffing and recruitment
Note19 May 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note19 May 2023
Systems and processes to safeguard people from the risk of abuse

Note19 May 2023
Continuous learning and improving care; Working in partnership with others
Note19 May 2023
Engaging and involving people using the service, the public and staff
Note19 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note19 May 2023
How the provider understands and acts on the duty of candour
Note19 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering