Peoples Care Limited

Requires improvementRated 11 Sept 2023Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Dec 2023
Assessing people's needs and choices; delivering care in line with standards
Note1 Dec 2023
Staff working with other agencies; supporting people to live healthier lives
Note1 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Dec 2023
Staff support: induction, training, skills and experience
Note1 Dec 2023
Ensuring consent to care and treatment in line with law and guidance

Note1 Dec 2023
Staff felt valued and supported; all 26 care worker respondents were positive about the management team.
Note1 Dec 2023
Health and social care professionals gave positive feedback about the provider's responsiveness in times of crisis.
Note1 Dec 2023
End of life care staff received specific training including guidance on difficult conversations and managing their own wellbeing.
Note1 Dec 2023
Staff completed IPC training and had access to sufficient PPE supplies; spot checks confirmed best practice.
Note1 Dec 2023
Flexible care scheduling had a positive impact on people's quality of life and independence.
Note

Note1 Dec 2023
Improving care quality in response to complaints or concerns
Note1 Dec 2023
End of life care and support
Note1 Dec 2023
Supporting people to maintain relationships and take part in activities
Note1 Dec 2023
Planning personalised care to ensure people have choice and control
Note1 Dec 2023
Meeting people's communication needs

Note1 Dec 2023
How the provider understands and acts on the duty of candour
Note1 Dec 2023
Working in partnership with others
Note1 Dec 2023
Engaging and involving people using the service, the public and staff
Note1 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Dec 2023
Managers and staff being clear about their roles; continuous learning and improving care