Options Health Care Services

Stevenage, SG1 · Established 05/0 · Operated by Options Health Care Services Limited

A CQC-regulated home-care provider serving Stevenage, registered since 05/0. Rated Requires improvement at its most recent CQC inspection (26/07/2019).

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What the CQC found

The five questions inspectors ask, and how Options scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“The service worked in partnership with local authorities, health teams, and a local training provider to support improvement.”
CQC inspection report, Apr 2023

“Notifiable incidents required to be reported to CQC were now being made, resolving a previous breach.”
CQC inspection report, Apr 2023

“The provider responded immediately during and after the inspection, organising training and reassessing people's health needs.”
CQC inspection report, Apr 2023

Inspection history

The trajectory matters as much as the latest rating.

Apr 2023
Requires improvement
Options Health Care Services remained rated Requires Improvement for a second consecutive inspection, with a confirmed breach of Regulation 17 (Good Governance) due to ineffective oversight systems failing to address persistent late calls and incomplete risk a…
Jan 2020
Not rated
Jan 2020
Not rated
Jul 2019
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Options does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SG1 2NG in Stevenage. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SG1

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