Operated by Affleck Care Limited

Caremark (Kirklees)

GoodRated 2 Aug 2020Home care · Huddersfield

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Feb 2020
Supporting people to express their views and be involved in making decisions about their care
Note8 Feb 2020
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note8 Feb 2020
Ensuring consent to care and treatment in line with law and guidance
Note8 Feb 2020
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note8 Feb 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
Note8 Feb 2020
Staff support: induction, training, skills and experience

Note8 Feb 2020
Effective governance systems including audits, spot checks, team meetings and weekly staff communications were in place.
Note8 Feb 2020
There was an open and transparent culture with a clear understanding of duty of candour.
Note8 Feb 2020
The service promoted community engagement including intergenerational schemes and memory cafés to combat social isolation.
Note8 Feb 2020
Staff were praised and rewarded, and flexible working hours were offered to support work-life balance.
Note8 Feb 2020
The registered manager won the home care registered manager's award at the 2019 Great British Care Awards regional finals.
Note

Note8 Feb 2020
Meeting people's communication needs
Note8 Feb 2020
End of life care and support
Note8 Feb 2020
Improving care quality in response to complaints or concerns
Note8 Feb 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note8 Feb 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Feb 2020
Learning lessons when things go wrong
Note8 Feb 2020
Staffing and recruitment
Note8 Feb 2020
Systems and processes to safeguard people from the risk of abuse
Note8 Feb 2020
Preventing and controlling infection; Assessing risk, safety monitoring and management
Note8 Feb 2020
Using medicines safely

Note8 Feb 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
Note8 Feb 2020
Working in partnership with others
Note8 Feb 2020
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note8 Feb 2020
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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