Operated by Serenity Always Ltd

Serenity Always Health Care

Requires improvementRated 14/12/2022Home care · Wolverhampton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note14 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Dec 2022
Assessing people's needs and choices; delivering care in line with standards
Note14 Dec 2022
Staff support: induction, training, skills and experience
Note14 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note14 Dec 2022
Provider engaged an external consultant to drive and sustain improvements.
Note14 Dec 2022
Provider was open and honest, meeting duty of candour responsibilities.
Note14 Dec 2022
Infection prevention and control measures, including PPE use, were effective.
Note14 Dec 2022
Provider worked well with external health and social care professionals.
Note14 Dec 2022
Staff had access to regular supervisions and appraisals which they found helpful.
Note14 Dec 2022
End of life care plans were in place for people.

Note14 Dec 2022
Improving care quality in response to complaints or concerns
Note14 Dec 2022
Meeting people's communication needs
Note14 Dec 2022
Planning personalised care to ensure people have choice and control
Note14 Dec 2022
End of life care and support

Note14 Dec 2022
Learning lessons when things go wrong
Note14 Dec 2022
Preventing and controlling infection
Note14 Dec 2022
Assessing risk, safety monitoring and management
Note14 Dec 2022
Using medicines safely
Note14 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note14 Dec 2022
Staffing and recruitment

Note14 Dec 2022
Working in partnership with others
Note14 Dec 2022
Engaging and involving people using the service, the public and staff
Note14 Dec 2022
How the provider understands and acts on the duty of candour
Note14 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note14 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements